FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer free shipping on all orders within Saudi Arabia and the UAE — with no minimum purchase required.
2️⃣ What is the estimated delivery time?
We aim to deliver your orders within 1–4 business days, ensuring fast and reliable service across KSA and UAE.
3️⃣ Is Cash on Delivery (COD) available?
Yes. Cash on Delivery (COD) is available for all orders, providing you with a convenient and secure payment option at your doorstep.
4️⃣ Can I return or exchange an item?
Absolutely! We offer a 7-day return and exchange policy. If you’re not satisfied with your order, we’ll make it right.
Please see our Return & Refund Policy for full details.
5️⃣ How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status in real time.
6️⃣ What if I receive a damaged or defective product?
If you receive a damaged or defective item, contact us immediately. We’ll arrange a free replacement or a full refund — no extra charges.
7️⃣ Do you ship internationally?
Currently, we only deliver within Saudi Arabia and the UAE.
Stay tuned as we plan to expand to more regions soon!
8️⃣ How can I contact customer support?
Our friendly support team is here to help you anytime!
Reach out via our website’s contact form or email us at:
9️⃣ Are your products authentic and high-quality?
Yes! We take pride in offering 100% genuine, premium-quality products, sourced from trusted suppliers to ensure your satisfaction.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, you may request a modification or cancellation by contacting our support team as soon as possible.